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SpaceX is using Grok AI to provide Starlink customer support

Published

10 months ago

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Grok

SpaceX has integrated Grok AI chatbot into the Starlink support system, providing users with assistance with generative AI for quick answers. X user Sawyer Merritt has shared this information on the social media site, showing a recent customer support screenshot mentioning “Powered by Grok”, which is a sign of an open source model.

According to the information, Starlink is using Grok for customer support, handling inquiries, and troubleshooting problems.

SpaceX Starlink Grok support

SpaceX Starlink Grok support

The open source Grok models are available to use by anyone under the Apache-2.0 license. And since Musk owns SpaceX, he is definitely expanding Grok’s use cases around all of his companies for a vast access to AI in services.

This deployment also coincides with global internet access challenges, with Starlink’s 6,000+ satellites and millions of users to bridge connectivity gaps, potentially amplified by Grok’s multilingual support.

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Mannoo specializes in Generative AI, Large Language Model (LLM), and Aerospace Science. Prior to delving into these fields, he was a Python programmer, a game designer, and an Android and iOS app developer with over 5 years of experience. He has prior writing experience in creative writing about smartphones and technology before working at Eonmsk.com. You can explore his X/TWitter and LinkedIn pages or contact him through his email.

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