Tesla
Tesla refutes report on blaming drivers for failure of car parts
Electric Vehicle (EV) maker Tesla today published a statement about a report published by Reuters citing its research on how Tesla blamed drivers for the failure of its car parts.
Tesla said this article “leads with a wildly misleading headline and is riddled with incomplete and demonstrably incorrect information”.
The EV company said that it has paid for most of the 120,000 vehicle repairs under warranty.
Last week, Reuters reported that thousands of customers told Tesla about a host of part failures on low-mileage cars.
Meanwhile, it claims that Tesla is blaming drivers for vehicle abuse but internal documents reveal that Tesla knew flawed components in its vehicles for years.
The report cites some Tesla owners who are facing such issues and reportedly informed the car company about them.
On this, Tesla clarified its stand on an incident mentioned in the report.
“The customer was informed that Tesla was able to review the telemetry and understood there was a crash that resulted in this repair not being covered by warranty. Most manufacture warranties exclude damages caused by crash because that is the point of insurance coverage” wrote Tesla on X, formerly known as Twitter.
The internal documents cited in the report also mention the discussion among Tesla employees and concerns over regulators’ attention over flaws in Tesla vehicles.
Tesla mentioned it is “truthful and transparent” with its safety regulators around the globe and any “insinuation otherwise is plain wrong”.
The company further criticized the article “Using one customer’s one-sided version of events as the universal experience of all customers paints a false and misleading picture of Tesla”.
Over the past month, Tesla has recalled millions of vehicles over faults in autosteering and suspension-related malfunctions in its EVs sold in the US and Germany. However, these recalls are majorly based on OTA software update resolution, unlike physical recalls for any hardware changes.